Privacy Policy

1Who we are

Dedicated Tax Relief ("we," "us") is a private, 100% online tax resolution firm. We help individuals and businesses in every state resolve IRS and state tax problems. We are not affiliated with the IRS or any government agency.

This policy explains how we handle information collected through this website, our consultation form, our client portal, and our work on your case.

2What we collect

Information you give us. When you fill out our consultation form or become a client, we may collect:

• Your name and email address.
• Your answers about your situation, such as roughly how much you owe, the kind of problem you have, and anything you write in the "tell us more" box.
• Documents you upload, such as IRS or state notices, tax returns, pay stubs and bank statements.
• Information we need to represent you, such as your Social Security or taxpayer ID number, income, expenses and assets. We only ask for this after you become a client, through our secure portal, never by plain email.

Information collected automatically. Like most websites, we receive basic technical information when you visit, such as your browser type, device, the pages you view and the site that referred you.

Information from the IRS and states. With your signed authorization, we obtain your tax transcripts and account records directly from the IRS or your state tax agency.

3How we use it

• To review your situation and reply to your consultation request.
• To represent you before the IRS and state tax agencies, prepare returns and forms, and negotiate on your behalf.
• To send you updates about your case, deadlines and documents we need.
• To bill you for the services you agreed to.
• To keep our website and portal secure and working properly.
• To meet our legal and professional obligations.

If you send a consultation request and don't become a client, we may send you a few follow-up emails about your request. Every email has an unsubscribe link.

4Your tax return information

Federal law (Internal Revenue Code section 7216) strictly limits how tax professionals can use or disclose tax return information. We use your tax return information only to provide the services you hired us for. We will not use it for any other purpose, or disclose it to anyone outside our firm, without your separate written consent, except where the law allows or requires it.

5Who we share it with

We do not sell or rent your personal information. We share it only:

• With the IRS and state tax agencies, as needed to resolve your case and only with your authorization.
• With service providers who help us run our business, such as secure document storage, e-signature, email, payment processing and website hosting. They may only use your information to provide services to us, and they must protect it.
• When required by law, such as in response to a valid subpoena or court order.
• To protect the rights, safety or property of our clients, our firm or others.
• If our firm is sold or merged, in which case this policy continues to apply to your information.

6How we protect it

As a tax professional, we are subject to the Gramm-Leach-Bliley Act and the FTC Safeguards Rule, and we maintain a written information security plan that follows IRS Publication 4557. Our safeguards include:

• Encryption of documents in transit and at rest.
• Multi-factor authentication for our staff and our client portal.
• Access limited to the team members working on your case.
• Regular staff security training and reviews of our providers.

No system is perfectly secure. If a breach ever affects your information, we will notify you and the appropriate authorities as the law requires.

7How long we keep it

We keep client records for as long as we need them to serve you and to meet our legal and professional record-keeping obligations, generally seven years after your case closes. If you send a consultation request but don't become a client, we delete your form answers and uploads within 24 months, or sooner if you ask.

8Cookies and analytics

We use a small number of cookies and similar tools to keep the site working and to understand, in aggregate, how visitors use it. Our consultation form also saves your answers in your own browser, so you can pick up where you left off; that copy is cleared when you submit the form.

We may use advertising tools to measure whether our ads lead to consultation requests. These tools never receive your tax information or the contents of your form. You can block or delete cookies in your browser settings, and most of the site will still work.

9Your choices and rights

Wherever you live, you can ask us to:

• Tell you what personal information we have about you, and give you a copy.
• Correct information that is wrong.
• Delete your information, unless we're required to keep it by law or professional rules.
• Stop sending you marketing emails.

Residents of some states, such as California, may have additional rights under state law. We will not treat you differently for using any of these rights. To make a request, email us using the address below. We may need to confirm your identity first.

10Children

Our website is not meant for children under 13, and we don't knowingly collect their information online. If we represent a minor's tax matter, we work with a parent or guardian.

11Changes to this policy

We may update this policy from time to time. When we do, we'll change the date at the top of this page. If a change is significant, we'll tell current clients by email before it takes effect.

12Contact us

Questions about your privacy, or want to make a request? Write to us: